Shipping policy
At Lenox Vet, we strive to provide fast and reliable delivery of our veterinary supplies. This Shipping Policy outlines our shipping methods, processing times, and delivery details.
1. Order Processing
- Orders are typically processed within 3-4 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
- You will receive a confirmation email with tracking details once your order is shipped.
2. Shipping Methods and Delivery Times
We offer various shipping options to meet your needs:
- Standard Shipping: Estimated delivery within 7-8 days
- Express Shipping: Faster delivery within 5-6 days
- International Shipping: Estimated delivery within 1-2 weeks (varies by destination)
Please note that delivery times may be affected by external factors such as carrier delays, customs processing, or weather conditions.
3. Shipping Costs
- Shipping fees are calculated at checkout based on destination and shipping method selected.
- Free shipping may be available for orders exceeding [X] amount (if applicable).
4. International Shipping
- International orders may be subject to import duties, taxes, and customs fees, which are the buyer's responsibility.
- Customs processing times vary by country and may impact delivery schedules.
5. Order Tracking
Customers will receive tracking information once their order has been shipped. You can track your package using the provided carrier details.
6. Lost or Delayed Shipments
If your order is lost or delayed, please contact our support team for assistance. While we are not responsible for carrier-related delays, we will work with you to resolve any issues.
