Return and refund policy

At Lenox Vet, we are dedicated to providing high-quality veterinary supplies and ensuring our customers have a seamless shopping experience. If you're not fully satisfied with your purchase, our return and refund policy is designed to make things right.

Returns

• Products may be returned within 3-4 Business days of purchase if they are unused, in their original packaging, and in resalable condition.
• To initiate a return, contact our support team at usa@lenoxinstruments.com or call +1 (586) 565‑4218‬ / +1 (586) 504-6793 with your order details.
• Certain items, such as perishable goods and custom orders, may not be eligible for returns.

Refunds

• Once we receive and inspect the returned item, refunds will be processed within 3-4 Business days via the original payment method.
• Shipping fees are non-refundable.
• If your item is defective or incorrect, we will cover return shipping costs.

Exchanges

• Need a replacement? We offer exchanges for defective or incorrectly shipped items at no additional cost.

For any questions regarding returns and refunds, feel free to contact us:
Address: 25779 Kelly Road, Unit D11, Roseville, MI 48066, USA
Email: usa@lenoxinstruments.com
Phone: +1 (586) 565‑4218‬ / +1 (586) 504-6793
Website: https://lenoxvet.com/