DELIVERY INFORMATION

At Lenox Veterinary Instruments, we take pride in delivering high-quality veterinary surgical instruments and implants to professionals around the globe — securely, swiftly, and with full transparency.

Worldwide Shipping

We provide shipping to over 100 countries using trusted courier services including DHL, FedEx, UPS, Aramex, and more. Each shipment is:

• Fully trackable

• Insured

• Delivered door-to-door (in most regions)

Order Processing Time

• Orders are typically processed within 1–3 business days after payment confirmation.

• Customized or bulk orders may require additional handling time. If applicable, we’ll notify you promptly.

Estimated Delivery Times

Note: Delivery times are estimates and may vary due to customs procedures, local carrier delays, or public holidays.

Shipping Fees & Free Shipping

• Shipping rates are calculated at checkout based on the destination and weight of your order.

• Free Shipping is available for qualifying orders. Be sure to check the current promotions on our homepage or during checkout.

Customs, Duties & Taxes

All international orders are shipped under Incoterms DAP (Delivered at Place).

• Import duties, VAT, and local taxes are not included in the product or shipping prices.

• These fees, if applicable, are the responsibility of the customer and are due upon delivery.

Order Tracking

Once your order ships, you will receive:

• A tracking number

• A direct tracking link via email

You can also track your order anytime under the My Account section or via our Order Tracking page.

Packaging Standards

We ensure all instruments and implants are:

• Packed securely using export-grade packaging

• Labeled clearly for easy customs processing

• Delivered sterile or sealed where applicable

Potential Delivery Delays

We strive to deliver orders on time, but delays may occur due to factors such as:

• Customs clearance

• Weather disruptions

• Incorrect shipping information

If your order is delayed, please contact us with your order number, and our team will assist you promptly.

Need Help?

For special delivery instructions or if you need assistance, please reach out to us:

Email: usa@lenoxinstruments.com
Phone: +1 (586) 565‑4218‬

Business Hours: Monday–Friday, 9 AM – 6 PM (GMT)

Legal & Shipping Terms

All shipments are governed under Incoterms 2020: DAP, unless otherwise specified in a written agreement. We also accommodate EXW, CIF, or DDP for bulk or contractual orders. Please contact us for custom logistics arrangements.